Daily Rides – to include 1- and 2-hour rides and day-rides.
Our cancellation policy for daily rides is currently 72 hours. If you cancel your ride within this period, you will NOT get a refund of any kind. Riders who fail to arrive OR arrive late will NOT receive a refund of any kind. If you cancel your ride outside of this period, you will be refunded in account credit to your online riding account.
Residential holidays including Trail Blaze.
The deposit of £100 paid online to secure your booking is non-refundable.
We suggest you invest in holiday insurance for your own peace of mind.
Activity Days – to include Pony & Rusty Rider Days.
Our cancellation policy for our activity days is currently 2 weeks. If you cancel your activity day within this period, you will NOT get a refund of any kind. If you cancel outside of this period, you will be refunded in account credit.
EC Pro (Wow Design Solutions Limited) does not issue refunds. Any refunds or account credits are subject to the refund and cancellation policy of the Yard, School or Livery using the EC Pro system.
Please contact the Yard, School or Livery directly. Bilsdale Riding Centre is the Merchant of record for all transactions and is responsible for refunds and chargebacks. If dissatisfied with their complaints or refund procedure, you may seek further action.
North Yorkshire Council Licence Number:24/00043/RIDE/E
